Refund Policy

Billing Terms

• All successful payment will be notified and issued with invoice via email immediately after transaction has been approved.

• All inquiries involving successful orders will be referred by their order / invoice number.

• All successful transactions are considered final and non-refundable unless for cases eligible for returns and refunds.

 

Exchange & Return

• If your item (including final sale items) arrives damaged defected for whatever reason, we will send you a replacement free of charge.

• To request for a replacement, please email us at (support@adorefragrance.com ) to report the defect/damage within 14 days of receiving the item.

• Customer will be informed by email or phone number once replacement parcel has been posted out.

• Return shipping is free if you return your product due to defective or incorrect delivery. Otherwise, return shipping fee will be borne by purchaser. 

• We do not accept returns for products which are not broken and correctly delivered. 

Refunds

• The time limit for requesting a refund for a defective item is within 14 days of receiving the item.

•  Refunds will only be processed once we have received your returned product in acceptable condition.

• If this is the case, then we will process your refund within 7 business days of receipt and a credit will automatically be applied to your original method of payment. Please allow up to 15 days for refunds to reflect on your account.

• We have the right to deny credit if the merchandise returned does not meet our return policy requirements.

• We do not provide refund for items that are wrongly delivered or missing due to incorrect customer and shipping details.

 

Contact Us

For cases involving refunds and returns, kindly reach us via the following:

• Email: support@adorefragrance.com 

• Address: 54, Jalan SBC 8, Kompleks Kilang SME Bank Batu Caves, Taman Sri Batu Caves, 68100 Batu Caves, Selangor.